Senior Technical Support Specialist for Information Technology The Opportunity The Senior Technical Support Specialist for IT is a full-time role employed through SUNY ITEC and based at Columbia-Greene Community College. Reporting to the Director of Information Technology, this position provides advanced technical support, maintains IT systems, and assists users across campus. Duties and responsibilities Provide technical support as needed for campus users, infrastructure and equipment Carry out technical and physical tasks involving configuration and distribution of computers Manage help desk and department work through the campus ticket system Manage select administrative applications on servers and workstations Assist in management, maintenance, and troubleshooting of wired network and Wi‑Fi infrastructure Maintain an inventory of all campus computers and related equipment Maintain an inventory of all campus software licenses and installs Contribute to and maintain department electronic records including policy, procedures, and technical documentation Coordinate and schedule installation of patches and upgrades to infrastructure and equipment Research, advise, and process campus technology related and IT department purchases Manage IT equipment life cycles Collaborate with IT Director and other stakeholders in meeting campus strategic goals within IT Related duties as assigned Preferred Qualifications Bachelor’s degree in computer science, information technology or related field with equivalent work experience. Experience with Windows Server, Active Directory, and Microsoft 365 Administration System administration experience with hypervisors, enterprise storage, and backup systems System administration experience with Azure, AWS, Oracle Cloud, Google Cloud Platform, or other public clouds Experience with management platforms like Microsoft System Center, Intune, JAMF, or other endpoint management tools Experience with network architecture from Cisco, Fortinet, Palo Alto, or HPE/Aruba Experience with Identity Management and/or Active Directory federation. Demonstrated knowledge and experience with ITIL and ITSM frameworks/tools. Work experience in an educational setting. Salary and Benefits Salary is $68K-$72K and will be determined by a variety of factors including experience, education, training/skills and certifications. Review the list of comprehensive benefits through SUNY ITEC Application Information For full consideration, applicants must submit the following: 1) cover letter; 2) Resume/CV; 3) contact information for three professional references as a single PDF document to HR@sunycgcc.edu. Review will begin immediately and continue until it is filled. Final offer of employment contingent upon a successful background check. Columbia-Greene Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education. The College makes every reasonable effort to ensure equal access to employment opportunities for individuals with documented disabilities. If you require reasonable accommodations for completing the application process, please contact the Human Resources Department at 518-697-6337. #J-18808-Ljbffr Belleville News Democrat
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