Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success Hemmersbach is looking for a highly motivated and experienced Service Delivery Manager to lead our nationwide team of Field Engineers. As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients. The ideal candidate will have experience in managing a field engineering team on a nationwide level, strong technical skills, and excellent communication and leadership skills. Previous work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ services Degree in Computer Science, Management, Economics or equivalent field Responsibilities Manage a team of Field Engineers and ensure timely and efficient delivery of services Develop and implement policies and procedures to improve service delivery Monitor and report on key performance indicators to ensure service level agreements are met Collaborate with clients to understand their service requirements and ensure service delivery meets their expectations Develop and maintain positive relationships with clients and stakeholders Identify opportunities for process improvements and implement changes as needed Ensure compliance with safety and quality standards Requirements 5+ years of experience in service delivery management or a similar role Experience managing a field engineering team on a nationwide level Strong technical skills in IT infrastructure and network systems Bachelor's degree in Computer Science, Engineering, or a related field preferred Relevant professional certifications such as PMP, ITIL, or similar If you are a self‑motivated and experienced Service Delivery Manager with a passion for leading a team to deliver exceptional service, we encourage you to apply for this exciting opportunity. Join us at Hemmersbach and become part of a dynamic and growing team! Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. Health/ Medical insurance Internal career development program Life insurance Sick leave payments Vision Insurance Job-Id: 18594 Service Delivery Manager USA – Houston, TX #J-18808-Ljbffr Hemmersbach GmbH & Co. KG
...Job Description Job Description We are seeking a Cleaning Specialist to join our team!You will be responsible formaintaining a clean... ...removal, dusting, sweeping, mopping, complete restroom and kitchen cleaning etc. Organize custodial closets and spaces Maintain...
...ready to take off on your next career with us? Job Summary Airline Ramp Agent - Part Time - HNL In this role, you will play an... ..., such as connecting/removing ground power and ground start units and water service. Perform aircraft pushback, wing walking...
...school diploma (or equivalent)* required. * *2+ years of aviation maintenance experience*, including *NDT (ET, MT, PT)* preferred. * *A&P License* required. * Ability to *read, write, and communicate in English*. * Must be a *U.S. Citizen*. * Capable of *lifting up...
...Job Description Job Description At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy...
...Title: Coil Insulation Technician Shift: First Shift, 6:00 a.m. to 3:30 p.m. Location: North Canton, OH Salary: $18 - $20/hour, based on experience + overtime Coil Technician Role: The Coil Technician is responsible for building and repairing various...