Job Description

What You'll Do: The dispensary professional is responsible for guiding patients through the process of selecting the appropriate medicine for their needs and by providing education of medical cannabis products. The dispensary professional is responsible for one-on-one interaction with patients from the time they walk in the store to the time they leave with their purchase and will provide excellent customer service while making the patient feel empowered and confident in their decision. The Forest is seeking dynamic individuals to join our team in Cincinnati, Ohio. Part-time positions are available. Interested candidates must be able to work evenings, weekends, and holidays. What You'll Bring: Register patients/caregivers into the system using their patient ID card and photo identification used to obtain the card, verify the recommendation and status of the patient ID card with Metrc registry; confirm all required profile fields are complete; check guest into the POS systemUsing Metrc, verify MME supply available when checking patient or caregiver in, when recommending a medication to avoid over administering medication, and at check out to make sure they are not being oversold Adhere to any doctors notes in the system for dosing, medication type, and administration of medicationProvide education to patients on product types, uses, and dosage to ensure maximum benefit for their qualifying condition and symptoms Confirm medication pulled matches the medication entered into the POS by checking product labels against the patients cartMake certain all labeling requirements are completed at check outAssist patients in person and by phone with inquiries and concernsAdheres to and educates patients on Ohio laws and regulations as it relates to the Division of Cannabis Control guidelines including methods of consumption and administrationAssist in daily inventory of cannabis and non-cannabis inventory Responsible for communicating any activity or observations that are out of the ordinary.Ensure compliance with applicable state and local laws through all stages of the sale of medical cannabisProvide support to the General Manager, as requested, to ensure daily operations of the dispensary run smoothly, properly, and in compliance with applicable laws and regulationsMaintain patient confidentiality in accordance with HIPAAOther duties as assigned by your supervisor Qualifications: Must be at least 21 years of ageMust have a high school diploma, or the equivalentMust be able to pass all background check and licensing requirements as set forth by the Division of Cannabis ControlRetail or hospitality experience, preferred Must be able to perform the essential functions of the job with or without an accommodationMust be able to read, write, speak, and understand the English language Knowledge, Skills, and Abilities: This section outlines the knowledge, skills, and abilities necessary for the Dispensary Professional to be successful in their role. It is not intended to be an all-inclusive list. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of principles and methods for showing, promoting, and selling products or services and sales control systemsExcellent verbal and written communication skills; active listening skillsExcellent customer service skills with the ability to maintain composure during stressful situationsAbility to maintain a positive and enthusiastic attitudeMust have good computer skills with the ability to learn new software and programs quickly Must have an eye for details

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